Privacy Policy

Introduction

At Tecno-Soluciones, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our artificial intelligence services and virtual agents.

Data Collection

Personal Information

• Full name and contact details (email, phone)
• Company information and professional role
• Billing and payment data
• Communications and service preferences

Technical Information

• IP address and geographic location data
• Browser and device information
• Cookies and tracking technologies
• Usage logs and platform activity

Data Usage

• Provide and improve our AI services
• Personalize user experience
• Process payments and manage billing
• Communicate about updates and technical support
• Comply with legal and regulatory obligations

Data Sharing

We do not sell your personal data. We may share limited information with:

• Technical and payment service providers
• Legal authorities when required by law
• Business partners with your explicit consent
• In case of business merger or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, generally while you maintain an active account with us and up to 7 years thereafter to comply with legal and accounting obligations.

Your Rights

• Access your personal data
• Rectify incorrect information
• Request deletion of your data
• Data portability
• Object to data processing

Cookies and Similar Technologies

We use cookies to improve your experience:

• Essential cookies for site functionality
• Analytics cookies to improve our services
• Personalization cookies to adapt content

Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular audits.

Representatives

To exercise your rights or make inquiries about this policy: